1. The original reserved date is not HOLIDAY or CONVENTION Day.
2. Cancellation is made at least seven (7) days before the reservation date. (Provided that it is not a holiday).
3. Medical concern (with medical certificate).
4. Due to typhoon/calamity.

• In case of NO SHOW, the company shall be charged the total reservation amount.

REBOOKING POLICIES:

• Rebooking should only be made once.
• Clients shall pay price disparity should there be any.
• The rebooked date should be within thirty (30) days from the original date. After thirty (30) days, unused booking payment shall be forfeited.

REFUND POLICY:

       All payments made to the hotel are non-refundable, except in cases of emergencies. Should such circumstances arise, we kindly ask that you reach out to our Reservation Department at +639178315529 or email us at [email protected]. In these instances, the hotel will provide the necessary documentation and endorse the request to the bank. Once the request is endorsed, any subsequent steps in the refund process will be handled directly between the bank and the client (Guest).

EARLY DEPARTURE:

• Departure Date shall be reconfirmed upon arrival. Please advise our Front Office Associate during check-in should you wish to make any changes to the departure date. An early departure charge equivalent to the remaining Unused night stay shall be applied should a guest check out before the confirmed departure date.

Should you have questions or clarification or require additional information, please do not hesitate to contact us by at telephone (63) 047-250-3071, (63) 917-831-5529 or you may send us an email at [email protected]

Looking forward to your grand and memorable stay at your second home in Subic Bay’s second home.